Samsung may have issued a worldwide recall for all Galaxy note 7 hardware, but it seems that claims of battery issues just won’t subside, even in the new replacement hardware.
A growing number of device owners who have received replacement models as part of the recall and replacement initiative are still suggesting that the hardware comes with noticeable battery issues. No devices are reported to be exploding or catching fire, but YTN – a South Korean news network – is reporting that some users are experiencing rapid battery drain as well as charging difficulties and overheating issue with their new hardware.
The good news right now is that there hasn’t been any reports suggesting that replacement Galaxy note 7 devices are exploding or exhibiting signs of defect that’s identical, or even remotely similar, to the previously affected hardware. The bad news for Samsung is that it seems that some devices are still noticeably being dogged by battery problems, with some individuals who have received those replacement devices suggesting that the hardware simply won’t take charge onboard, or that a fully-charged battery is depleting rapidly.
In one particular case, which was tested and experienced first-hand by the news network, one replacement Galaxy note 7 was only capable of taking onboard 10% of charge when left on charge through an entire night.
The same device was also charged to 75%, and watched as it discharged down to 49% in just 39 minutes. It’s currently unknown how many replacement devices are actually affected by these new battery concerns, but a company spokesperson has made it known that the problem is “unrelated to the batteries”, suggesting that it could be a software problem, or an issue that lies with a different area of the hardware.
If there are any positives to take from this situation it’s that the issue seems to be limited to devices in the South Korean market at the moment, with Samsung also claiming that the problem isn’t widespread and is isolated to very specific handsets that appear to be defective as part of the mass production process. We can only hope that it is, but whether that turns out to be the case or not is something that we will have to wait to find out. Either way, the reports will do nothing to help Samsung’s reputation which has already been massively damaged by the initial note 7 issues and recall.
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